India’s more than 1.75 million accounts have been blocked by WhatsAp., while 602 complaints were received by the messaging forum in November.
WhatsApp, in its latest report, said it had received 528 user reports available across the account (149), application blocking (303), further support (29), product support (34), and security (13) in December 2021.
During this time, 24 accounts were “compiled” collectively under the prohibited appeal category (23) and other (1) support based on reports received.
WhatsApp explained that “Accounts Action” refers to reports in which it has taken corrective action based on the report.
Taking action means blocking an account or restoring an account that was previously blocked due to a complaint.
Also, reports may be reviewed but not included as ‘done’ for a number of reasons, including a user requiring assistance to access his or her account or using certain features, a user’s requested request for a blocked account and request is denied, or if the reported account does not violate -India or WhatsApp Terms of Service.
The new IT laws – which came into effect in May last year – require large digital forums (with more than 5 million users) to publish compliance reports every month, state details of complaints received, and action taken.
Previously, WhatsApp had emphasized that the platform, which is encased end-to-end, does not have the visibility of the content of any messages.
In addition to the behavioral features from the accounts, it relies on unencrypted information, including user reports, profile pictures, group photos, descriptions, and advanced AI tools and resources to detect and prevent harassment on its site, he said.